Privacy Policy

Last updated 31st October 2025

White Oaks Living (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you visit our website www.whiteoaksliving.uk or contact us by other means.

1. Information we collect

We may collect and process the following information:

  • Personal details such as your name, email address, phone number, and any message you provide when using our contact or enquiry forms.

  • Technical data including IP address, browser type, operating system, and pages visited. This is collected automatically through Squarespace Analytics and Google Analytics.

  • Correspondence or additional details you provide if you contact us by phone or email.

2. How we use your information

We use your data to:

  • Respond to enquiries and provide information about our services.

  • Improve our website, user experience, and communication.

  • Maintain internal records in line with our operational and legal requirements.

We do not sell or share your personal data with any third party for marketing purposes.

3. Data storage and security

Our website is hosted by Squarespace, which provides secure servers and encrypted (HTTPS) connections.
We also take appropriate organisational measures to prevent unauthorised access, disclosure, or loss of personal data.

4. Third-party services

We use trusted third parties to help operate our website, including:

  • Squarespace Analytics – for anonymous traffic data and performance metrics.

  • Google Analytics – for website usage insights.
    These services may set cookies on your device to collect information about your visit.

5. Your rights

You have the right to:

  • Request access to the personal data we hold about you.

  • Request correction or deletion of your data.

  • Withdraw consent for us to contact you at any time.

To exercise your rights, please contact us at info@whiteoaksliving.uk.

6. Data retention

We retain enquiry information only as long as necessary to respond or provide services, and to comply with legal and regulatory obligations.

7. Updates to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

Contact:
White Oaks Living
Great Avenue, Richmond, North Yorkshire, DL10 6NX
Email: info@whiteoaksliving.uk